Before you write
Two quick things that solve most of what people ask about:
- The app needs an Apple Intelligence–capable iPhone running iOS 26 or later. If the "Language model" status in Settings shows "Unavailable", your device or region likely doesn't support it yet — there's no workaround on our side.
- If a document didn't import cleanly, try pasting its text directly through the "Paste text" option. Some PDF and Word exports include formatting that breaks chunking; plain text is the most reliable format for v1.
If neither of those is it, write to us.
Get in touch
We answer every email personally, usually within 24–48 hours. There's no ticket number, no auto-reply, no support bot. A real person reads what you sent.
Include if you can:
- What you were trying to do
- What happened instead
- Your iPhone model and iOS version
- The version of WhattaRAG (Settings → About)
We never need a copy of your documents, conversations, or any other data from the app — and we wouldn't accept it if you sent it. Describe the problem; we'll figure it out from there.
What we don't do
- We don't collect crash reports, analytics, or diagnostics from the app. If something crashed, we won't know unless you tell us.
- We don't have account recovery, because there are no accounts.
- We don't have a remote "support session" feature. Everything we can help with happens over email.